It may take some time for the order confirmation to be sent. If you have not received an order confirmation after one hour, first check whether the e-mail is in your spam folder. If this is the case, it makes sense to whitelist our e-mail address email@example.com in your e-mail programme. You can find out exactly how this works in the help or FAQ section of your provider. We are currently receiving an increasing number of enquiries from Freenet customers on this subject. Under the following link you will find further information on how to make the adjustments in your Freenet mailbox.
If you have any further questions, please feel free to call the free service hotline 00800-1888 0000 or use the contact form.