You have the option of returning the items you previously ordered online to a LLOYD Concept Store of your choice within Germany free of charge. Please enclose the completed return form with your parcel and affix the shipping label to the parcel to be returned. You will receive a receipt for the return of goods at the shop. Refunds will be credited to you using the original payment method used.
Excluded from this service are all Concept Stores outside Germany as well as the LLOYD Concept Store Hanover and the LLOYD Concept Store Freiburg.