A return slip and a shipping label are enclosed in your package. Please enclose the completed returns form with your parcel and affix the shipping label to the parcel to be returned. Simply hand in the parcel at your nearest DHL branch or DHL Packstation. Shipping is free of charge for you. As soon as we have received your parcel, we will send you further information about the refund.
You also have the option of returning the items you ordered via Instore-Order to a LLOYD Concept Store of your choice within Germany free of charge (Click & Return). Excluded from this service are all Concept Stores outside Germany as well as the LLOYD Concept Store Hanover and the LLOYD Concept Store Freiburg.. Please enclose the completed return slip with your parcel and affix the shipping label to the parcel to be returned. You will receive a receipt for the return of goods at the shop. Refunds will be credited to you using the original payment method used.
If you no longer have a return slip / shipping label, you can contact our customer service directly via our contact form or by telephone on 00800 - 1888 0000 (free of charge). Please have your order number ready. You will then receive a return slip including shipping label to the e-mail address specified in the order.