If you try in vain to redeem a voucher code, please check the following criteria:
- The promotional period for the voucher redemption is still running
- The articles in the shopping basket are valid for the voucher code
- The minimum order value of the promotion has been reached
- The voucher code has been entered without a space at the end (when copying the voucher code, the following space is often copied and pasted as well)
- The voucher code is case sensitive.
If you have checked these criteria and the voucher code still does not work, please contact our customer service. Please use either the free service hotline 00800-1888 0000 (Mon. - Fri.: 08:00 - 18:00) or our contact form.